• Insured Worldwide Shipping: Each order includes real-time tracking details and insurance coverage in the unlikely event that a package gets lost or stolen in transit.
• Money-Back Guarantee: If your items arrive damaged or become defective within 30 days of normal usage, we will gladly issue out a replacement or refund.
• ✉️ 24/7 Customer Support: We have a team of live reps ready to help and answer any questions you have within a 24-hour time frame, 7 days a week.
• Safe & Secure Checkouts: We use state-of-the-art SSL Secure encryption to keep your personal and financial information 100% protected.

Shipping Information

• Free shipping on orders over €50.
• Please allow 1-2 business days for processing before your order ships out.

Shipping Times

• Europe: Average transit time 5-7 business days.
• International: Average transit time 7-10 business days.
• Note: External factors like natural disasters or holidays may occasionally cause shipping delays beyond our control.

Tracking Information

• We provide tracking for every order. Your tracking number will be available once your product has shipped. Products may ship from different fulfillment centers globally.

Order Cancellation

• You can cancel your order without penalty if done within 24 hours of placement. If already shipped, contact us at service@joysiha.shop with the subject line "CANCEL".

Incorrect Address

• If you notice an incorrect address, please reply to your order confirmation email immediately or email service@joysiha.shop within 24 hours for correction.

Customer Service

• Email: service@joysiha.shop
• Address: 128 City Road, London, United Kingdom, EC1V 2NX

Welcome to joysiha.shop Return Policy. We aim to ensure your satisfaction with every purchase. Please carefully review the following guidelines for returns.

1. Eligibility for Return

You may return an item purchased from joysiha.shop under the following conditions:

• The item must be unused, in its original condition, and in the original packaging.
• Return requests must be initiated within [number of days, e.g., 30 days] from the date of delivery.

2. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team at service@joysiha.shop with your order number and details of the item(s) you wish to return.
• Our team will provide you with instructions on where to ship the item(s).

3. Inspection and Approval

Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. We will then notify you of the approval or rejection of your return. If approved, a refund will be processed.

4. Refund Process

Once your return is approved, a credit will be applied to your original method of payment within [number of days, e.g., 5-10 business days].

5. Exceptions

Certain items are not eligible for return, including:

• Final sale items.
• Perishable goods.
• Personalized items.

6. Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part or a defective item.

7. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at service@joysiha.shop

8. Policy Changes

We reserve the right to update or modify this Return Policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.

Thank you for choosing joysiha.shop. We appreciate your trust in our products and are here to assist you with a hassle-free return process.